What our Customers say...
"The work was done at the highest profession."
"Professional at all moments."
"Thanks for the thorough, professional & friendly job you did for us. Please thank Red for us too; he was wonderful to work with."
"We were very pleased with the willingness to complete our restoration. We hope your service is not required in the future."
"Everyone I dealt with at SERVPRO was kind, compassionate & professional. They were more than accommodating delivering my belongings to my new place of residence."
"All staff were competent, helpful, & professional."
Recommendation: "Better communication when job is complete and with final billing."
Recommendations: "Not a thing - Thanks!"
" Nick H. is Awesome! Respectfully professional, went over scope and helped with information and made it comfortable."
"Wonderful job thank you!"
"Red was fantastic. Customer service is wonderful, he helped make a painful situation not so painful."
"On behalf of myself, my daughter, and the many other stranded motorists, I want to shout out a big thank you to SERVPRO of Kitsap County!
The tragic fatal accident on Highway 16 on Nov. 19th caused miles and miles of backup, leaving many sitting on the road for hours. After enjoying two cups of coffee we set out for Tacoma, and three hours later we only had gone 5 miles. No need to mention how welcoming the sight of SERVPRO located on Highway 3 was. The gentleman who worked there was more than happy to allow us to use the company's employee restroom.
I wanted to be sure that he and others know how this SERVPRO employee helped out so many in a very stressful situation and to thank SERVPRO for the use of their facility.
Way to go SERVPRO to come to the aid of your community!"
"Thank You! Your prompt attention saved my floors from major damage!"
"Your crew was very professional in taking out the walls that were damaged."
"Keep up the good work!"
"Service was quick and cleanly done. Impressed enough to add to vendor list for emergencies."
"No improvements. Very courteous & accommodating crew!"
"You did a great job. Thank You."
Recommendations: "Can't think of one."
Comments: "Excellent professional brought calm recovery from a stormy situation."
"Fast, friendly service. Very Thorough! Tony & Gary were great! The others were good too, just not here as long."
"Thanks again for all the hard work during our disaster! What a nightmare! No offense..but I hope we never have to meet again! If we have another disaster, you will be my first call."
"Recommendation would be faster turn around on estimate to repair damage."
SERVPRO did a wonderful job of cleaning up our basement after the hose to the washer blew out and flooded the basement. It truly was "Like it never even happened." thanks to Ed.
"There is no room for improvement as our entire experience was exceptional."
"They even cleaned my entry carpet!!"
"I do want to share with you that the two SERVPRO employees that completed the work last night were kind, professional, informative, hard working and focused on their job. I also wanted to let you know how much I appreciated your responsiveness and calm to my many phone calls last week. Thank you so much."
"True professionals! The containment and cleanup exceeded my expectations. My hat's off. Continue on and surprise your customers."
"Great to work with."
"Great communication & prompt service. Ed was wonderful. Don't change a thing."
"Would've liked more man power on Day 2."
"Thanks so much for all your help, you guys have all been great and I will highly recommend you to anyone who needs your services."
"After I requested am itemized list of work & supplies, I had a long wait. Till I received them, I appreciated someone coming here to explain it all to me, thank you!"
"I appreciate your amazing customer service!"
"Wendy, Nicole & Mandy were amazing, extremely professional, efficient & patient. Their positive & friendly personalities made this clean up & restoration process much pleasant."
"Everyone had a great sense of humor helping me to cope! The whole team was fantastic. They took special car of all items and processes needed to return our home to it's perfect state."
"You are all perfect!"
"Absolutely amazing. I was a little skeptical with some of the things that the plumber said, but your team was great. They got here in such a short time and knew what they were doing. My living room looked like a scene from the E.T. movie, it was funny."
"Great experience during stressful circumstances. Great service and communication. Efficient and professional!"
"We were very pleased with the timeliness of response, professionalism of staff, and quality of work."
"Very happy with the outcome!"
"GREAT customer service and very professional / thorough cleaning up after a very small fire. The "damage" was luckily only in the "fire extinguisher dust" but I needed help to get the entire apartment clean and dust free. Truly grateful and impressed."
"I feel like I'm working with a trusted friend."
"Great Service. Thank You!"
"Job went FANTASTIC! Everyone was absolutely dynamite! Ed is practically my new BFF, we should be a preferred provider for Farmers Insurance because we know what we are doing and get to our customers fast and take care of them right. Best Flood ever."
"Professional service, on time, adjusted well to our interruptions, will use them again."
"Ed and Gary demonstrated great work, answered my questions and let me know that my satisfaction was priority one!"
"The technician sent out was very knowledgeable & helpful. He patiently answered all my questions, waited while I talked to my husband."
"We are glad all of the messy parts of the job are cleaned up and done."
"Everything went great, we are just waiting to deal with the insurance now since the job is done."
" They are outstanding! Keep up the great work! Amazing Customer service, quick response & couldn't ask for a better company to work with!"
"We are very pleased with the job done and glad your team was there to help, if any other event occurs, we will use your company again."
"Working with Eve and Rod about the damaged items. I'm overall impressed with the team & their positivity. And that you guys were bending over backwards to make sure that they were helped and attended to."
"I got mailing address for Paula, I am very satisfied and am looking forward to the job being done fully, and the roof fixed since you're part is done."
"You guys did a great job, and never disappoint."
"Everything went fine, we are just glad that you came out and got the job done so fast."
"Everything went great! We didn't even notice the guys were there, they were so quick and quiet"
I have meant to send in a thank you for how well your crew performed and how hard they worked to help my move. The Lead I believe was Wendy, and on Friday February 3rd Wendy along with two other ladies and two gentlemen moved my belongings from one home to another for an insurance claim. It was a very cold and wet day but the crew was above and beyond the call of duty making 4 loads and working overtime I think. The whole crew was very professional and kind. Thank you very much.
"I want to thank you for your patience and the much appreciated return efforts to truly make our job "Like it never happened." Ed and Nick are a great team and the carpet clean-up looks great! Thank You!!"
" I appreciate so much the care you took to protect my health through the process."
" I have no recommendations, the performance was Excellent. Ed did a great job drying the place out and explaining what he was doing & why."
"Had a home invasion a couple days before Christmas while I was out of state. I called at least 10 different contractors to come to the house to give me a quote to fix 2 doors. My daughter, Angie, also called several. Nobody called me back until after SERVPRO already had fixed the problem. Two contractors called my daughter--One didn't show up to give her the quote and the one who did show was "sleazy," according to my daughter. She then turned to SERVPRO and we were delighted with men who came out and were very professional. We could not be happier. Office staff were also very friendly & helpful. We would gladly recommend your services to anyone."
"GREAT JOB! Thanks."
"Very impressed with complexity of water clean-up and demolition! Very helpful, calm and knowledgeable during a time of extreme stress......"
"Excellent customer service!"
"Great to work with and did an awesome job"
"Great work, saved me a lot of money"
"Technician clearly explained the process and answered all of my questions. The crew were excellent representatives for your company"
"They are outstanding! Keep up the great work"
Fast, friendly service. Very thorough! The technicians were great!
"Professional and fast to the job. Thanks for helping out in a tough situation."
"Very impressed with the response time, professionalism and overall work."
"Excellent! Professional! Brought calm and recovery from a stormy situation."
"The technician that responded clearly explained the process and answered all my questions. This technician is a real asset to your company and is an excellent representative of your company."
"Thank you so much for all your help!"
"Service was excellent-job well done! Thanks so much."
"SERVPRO was even recommended by one of your competitors! That's why I chose you guys!"
"Really good and prompt service which was much needed for this job."
"Very nice job! We appreciate all of the help in dealing with this "nonstandard" loss. Also, the assistance in lining up a contractor for us was very helpful."