What our Customers say...
Water Damage Testimonials
Just wanted to say thank you to Tavais Grasser and Jared Kauth for doing an awesome job with the demo in our two upstairs bedrooms! Truly appreciate you guys and the rest of the SERVPRO Kitsap team for their diligent work! Definitely will recommend our family and friends to contact you guys and gals!
As the last office staffer left for the day she noticed water streaming out of the locker room into the hallway at one of our high schools. We called back our facilities team and isolated the problem to a blown water line serving the heating unit above the ceiling. We contacted SERVPRO (after hours) and our team started extracting. SERVPRO's response was amazingly fast. Upon arrival they quickly assessed the work that was under way, and identified where they could best be of service. The coordination was excellent. End result - greatly mitigated loss and quick dry-out. This could have been so much worse. We really appreciated SERVPRO's quick response and technical support.
Fantastic Service and communication! I would like to personally commend Nick who was mainly assigned to our home, during our water damage into our home. Nick is the consummate professional, he has the "can-do" attitude that people seek, and has genuineness which is hard to find these days. The utmost respectful personality and attention to detail work that is expected during these times of crisis - the disruption of ones domicile. I would also like to thank Chris for his professionalism and making things happen for his customers, very happy with Chris' work as well - these two employees are true gems for SERVPRO. Chris's quick actions and "can-do" attitude is admirable and his work is spot on as well. Communication - again, flawless. Thanks for being there and attending to getting our home back to "home." Regarding other reviews, just remember you can't please everyone no matter how hard you try - there will always be the complainer or the ones who never post Positive anything. These folks at SERVPRO are humans, not robots, and just give people a chance to shine - either they will or they won't. SERVPRO shined for us! They met all of our expectations and in the end, if you don't have expectations set & communicated, they will never be met and you will always be unhappy. Bravo once again, SERVPRO Bremerton!
We are in the process of using SERVPRO for our insurance claim needs during a major roof compromise and water entry into the house. Brittany, Jarunya, and Lacie were sent to clean our entire house for an unforeseen event. This is only the small scope of work that has been accomplished, but I wanted to ensure these professional women received the proper recognition, even though we have a ways to go on completion of our restoration. Brittany, Jarunya, Lacie are GENUINELY respectful (no act!), professional, caring, and trustworthy and did an amazing job without supervision. They kept on task and followed procedures. It's refreshing when you don't have to babysit workers and we even left them in our house alone for almost 5 hours, gave instructions on how to lock the home, and notify us when they departed. It was flawless. Communication is ALWAYS a must and communication continuity is the difference between a stressful/missed expectation and the difference of helping cut through the stress by communicating. Brittany ensured communication was at the top of the list, and not only surpassed our expectations, but accomplished that expectation goal of trust and follow-through in all aspects. Brittany, Jarunya, Lacie - Thank you and we appreciate all your efforts to put our house into a healthier state. More reviews, updates to follow when the job is complete.
We bought a house and moved to Port Orchard from Long Beach, CA in June. Our FIRST morning in our new house, there was a pre-existing drain clog that caused a downstairs toilet to flood our basement rooms with sewage water. Awful!
SERVPRO got here before the plumbers. They began water damage remediation that same day. We were so pleased with their work and service we hired them to rebuild the damaged walls and floors.
Hal, Jory, Andrew--all good folks, easy to talk to, professional, kind. Hal worked with our insurance carrier, who were very slow and reluctant to respond ((STATE FARM!!)) and saved us a lot of hassle and stress. Jory and Andrew were awesome to have come to our home--pleasant, competent, hard-working. Really, all the people we dealt with in this company have been so kind; they've made a very difficult situation something we could live with.
The job was just completed today, and I think it looks better than when we bought the house! Thanks, everybody!
We are more impressed with this company than we can possibly convey to you in a review, but we are going to try. We worked with three different people from this company -- Chris, Tony, and Jonathan. They were incredibly knowledgeable about water damage and gave us lots of useful information (which we needed -- I am the kind of person who asks ten million questions). These men put their hearts into what they are doing. Also, they came on time, answered phone calls promptly, and were just generally amazing. If anyone has water damage, call immediately, and they will be at your house within two hours. We are so, so, so appreciative. Without their help, we would have had a major mold problem on our hands.
We called SERVPRO through a recommendation of my husbands employer. I just thought they were going to show up and just help us with bigger equipment to extract the water however, we got more.
Red showed up, very politely walked through the process with us of what needed to happen and explained that what needed to go....wet baseboards, padding, etc. I didn't realize that padding wouldn't have dried. I'm very particular with my home and he treated my home with respect and just didn't start thrashing away but carefully removed things that were damaged. He also just explained what we needed to do for insurance purposes, contractor, painter, carpet, etc. Gave us good advice on the process which at that time being lost due to not having this experience before. Steps 1, 2, 3.....so I walked away feeling like okay this is manageable.
"Prompt and courteous service."
"They were very careful with my custom kitchen cabinets as I had requested."
" The whole process was very good. I have no recommendations."
" Dearest Terry, J'Nene and the whole team at SERVPRO.
I want to express my deepest thanks for everything you've done for us. From my 1st phone call to the mitigation work and then your kindness and compassion in your generosity at my time if loss, you have my gratitude + thanks. I greatly appreciate your thoughts and prayers + feel greatly blessed.
Thanking God for you all! Kindest Regards."
"Continue to do what you are doing - appreciated the clear communication during the cleanup & deconstruction time. From each person who served us during the mitigation (everyone!) I sensed each person enjoyed working there. Thanks to you all for helping us through this experience."
"Very thorough, service tech were very knowledgeable and did their job with confidence."
"Nick and his crew were professional, prompt and skilled. Moreover, nick was very helpful in his knowledge of the process and how everything works. Can not imagine a better experience from something was so stressful. Highly recommended this young man!"
"Your team lead was extremely helpful, supportive, and professional. His advice and knowledge of insurance was most appreciated."
"Our service provider did a good/great job. I certainly would recommend them to others."
"Nick Matteson and his crew were professional, prompt and skilled. Moreover, Nick was very helpful in his knowledge of the process and how everything works. Can not imagine a better experience from something that was so stressful. Highly recommended this young man!"
"Each person I dealt with was very proficient & efficient."
"Thank you so much for your help! I really appreciate the honest advice your company provided. I will definitely use and refer any and all of my mitigation and restoration business your way."
"All your employees responded in a very professional way. Another job well done! Thank you so much!"
"I think you all did fine!"
"My wife and I want to tell you of our great experience this past week with your crews that came to our house to work on a flooding and mold issue we had in our house in Gig Harbor.
Red and Nicole came out first to survey the situation and talk us through what the process would be to get things ready for the building contractors. The discussion was not only professional and thorough but also very comforting as this was the first time we had been through this situation.
They lived up to everything they told us they would do, they finished ahead of the schedule and the results far exceeded our expectations. They both communicated thoroughly and called to tell us when to expect them.
And on top of that, they made it fun, even though it wasn't a great situation for them.
The contractor we ultimately choose better be on their toes. Red and Nicole have set the bar pretty high."
"Thank you so much for being part of the team to get our home back to order!"
"I want to thank all involved in my residential mitigation, especially Nick for he performed the majority of the work. Nick explained in detail what he was going to do and he performed the tasks well. Nick was very knowledgeable, professional and very friendly. I commended Nick for his performance."
"Well done, great team!"
"Both technicians who came were knowledgeable, pleasant & performed their work professionally."
"Can't say enough on how professional this franchise is. Thank You!"
"Your team was kind, caring and took great care of my house - Thank You!"
"I don't know what they could do better. Very efficient, kept us well informed with their work."
"I wish to take this opportunity to thank you personally for the professionalism and the dedication of Mr.Red Johnson, Production Lead during this recent overview of restoration in response to a claim submitted to SafeCo Insurance Company.
Mr.Red Johnson and the others who were on his crew over the past 5 days of Monday March 12 through Friday, March 16, 2018, provided an expedited response to the water damage in our two downstairs bathrooms. Mr. Johnson was very forthright in his explanation of the equipment (de-humidifiers) placement as well as the measurements he took throughout this mitigation process.
In addition Mr. Johnson's ensured that the project was completed before he left our premises. This also included a final inspection of the crawl space and areas impacted beneath the two bathrooms.
Again I thank you for Mr. Johnson's dedication to the project completion, his professionalism, forthrightness, and his detailed explanations."
"Thank you so much for a job well done! This wasn't the first time we used your service and it won't be the last."
"They are very easy to work with. Was here right away when called. And when water started leaking again, they responded in a timely manner. And my claim was denied by my insurance and they are working with me to pay it off."
"Please express our thanks to all the workmen and woman that worked on our problem, service was very prompt and professional, keeping us informed as to what to expect, answering all our questions. Having never been through anything like this before we had no idea of what to expect. SERVPRO of Kitsap County did a fine job!!"
"The folks who helped us were calm and assured. This turned a stressful event into a quiet manageable event. Thanks!"
"Everyone I dealt with at SERVPRO was kind, compassionate & professional. They were more than accommodating delivering my belongings to my new place of residence."
"All staff were competent, helpful, & professional."
Recommendation: "Better communication when job is complete and with final billing."
Recommendations: "Not a thing - Thanks!"
" Nick H. is Awesome! Respectfully professional, went over scope and helped with information and made it comfortable."
"Red was fantastic. Customer service is wonderful, he helped make a painful situation not so painful."
"I love how great all of the SERVPRO crews are... it has made our situation go much better than it might have. Thanks!"
"Thank You! Your prompt attention saved my floors from major damage!"
"Your crew was very professional in taking out the walls that were damaged."
"You were great. Thank you."
"We were very pleased with the willingness to complete our restoration. We hope your service is not required in the future."
"Service was quick and cleanly done. Impressed enough to add to vendor list for emergencies."
"Keep up the good work!"
"No improvements. Very courteous & accommodating crew!"
"You did a great job. Thank You."
"The entire crew was most polite, courteous & helpful."
"Recommendation would be faster turn around on estimate to repair damage."
"They were great to work with and did a great job!"
SERVPRO did a wonderful job of cleaning up our basement after the hose to the washer blew out and flooded the basement. It truly was "Like it never even happened." thanks to Ed.
"There is no room for improvement as our entire experience was exceptional."
"I do want to share with you that the two SERVPRO employees that completed the work last night were kind, professional, informative, hard working and focused on their job. I also wanted to let you know how much I appreciated your responsiveness and calm to my many phone calls last week. Thank you so much."
"Great to work with."
"Great communication & prompt service. Ed was wonderful. Don't change a thing."
"Would've liked more man power on Day 2."
"Everyone had a great sense of humor helping me to cope! The whole team was fantastic. They took special car of all items and processes needed to return our home to it's perfect state."
"You are all perfect!"
"We were very pleased with the timeliness of response, professionalism of staff, and quality of work."
"I feel like I'm working with a trusted friend."
"Job went FANTASTIC! Everyone was absolutely dynamite! Ed is practically my new BFF, we should be a preferred provider for Farmers Insurance because we know what we are doing and get to our customers fast and take care of them right. Best Flood ever."
"Ed and Gary demonstrated great work, answered my questions and let me know that my satisfaction was priority one!"
"The technician sent out was very knowledgeable & helpful. He patiently answered all my questions, waited while I talked to my husband."
I have meant to send in a thank you for how well your crew performed and how hard they worked to help my move. The Lead I believe was Wendy, and on Friday February 3rd Wendy along with two other ladies and two gentlemen moved my belongings from one home to another for an insurance claim. It was a very cold and wet day but the crew was above and beyond the call of duty making 4 loads and working overtime I think. The whole crew was very professional and kind. Thank you very much.
" I appreciate so much the care you took to protect my health through the process."
" I have no recommendations, the performance was Excellent. Ed did a great job drying the place out and explaining what he was doing & why."
"Very impressed with complexity of water clean-up and demolition! Very helpful, calm and knowledgeable during a time of extreme stress......"
"Excellent customer service!"
"Technician clearly explained the process and answered all of my questions. The crew were excellent representatives for your company"
Fast, friendly service. Very thorough! The technicians were great!
"Very impressed with the response time, professionalism and overall work."
"Excellent! Professional! Brought calm and recovery from a stormy situation."
"The technician that responded clearly explained the process and answered all my questions. This technician is a real asset to your company and is an excellent representative of your company."
"SERVPRO was even recommended by one of your competitors! That's why I chose you guys!"