Recent General Posts

Lunch & Learns

4/9/2018 (Permalink)

Lunch is our treat! Our marketing team at SERVPRO of Kitsap County will hold an event for business owners, agents, brokers, office managers and/or insurance agents. This Lunch and Learn event will give you an opportunity to learn more about our company, including how we can be of service to you and your company when you need it the most. Additionally we will review what services we offer for your customers and clients. Our scheduling is very flexible for those who are interested: we schedule based on your availability and even travel to any location that is most convenient to you in Kitsap County!

During lunch we will do a 15-20 minute presentation focused on a predetermined topic of your choice. You can choose any of the following topics:

Topic 1: General Overview of SERVPRO of Kitsap County including our services, training, certifications, & equipment we use to get the job done.

Topic 2: SERVPRO of Kitsap County Emergency Readiness Profile. Our no-cost service that helps restore operations to your business building faster after you’ve experienced a disaster

Topic 3: Commercial & Industrial Large Loss: Capabilities, Response, and Preparing your Commercial Clients for Whatever Happens (Emergency Ready Profile for disasters that affect multiple businesses, for example a mall or shopping center)

Topic 4: Water Damage. This covers water damage timelines, categories of water damage, flood damage, mold damage, indicators of water damage, and how water damage affects your client's properties.

Topic 5: Fire, Smoke, & Soot Damage. This covers types of smoke, how it affects your client’s properties, statistics of fire/smoke damage,  fire safety tips, and what to do until help arrives.

If you’re interested, contact our office at 360-373-1290 and ask for our Marketing Department.  Or, you can e-mail us with your interest and questions at smm@SERVPROkitsapcounty.com

We hope to hear from you soon! 

Roof issues can lead to costly damage to your home and wallet.

3/26/2018 (Permalink)

The roofs that we take shelter under signify a protective layer from the environment and outside forces as well as an indicator of our personal safe place.

Even though a roof represents one of the largest investments in our home, most homeowners do not maintain it as attentively as they would other belongings or parts of the home. When keeping up the necessary work your roof needs is laid to the sidelines, it can create damage inside the home, not just the exterior.

Roof maintenance needs to be recognized as a priority. On an annual basis for every homeowner and especially for those of us that live in climate with very clear definitions of all of the seasons.

  • In winter, your roof is exposed to the cold not only for the temperature, but the winds, rain and potentially snow. Which creates a situation of it to contract.
  • Humidity and higher temperatures during the summer can have the opposite effect making the roof components swell, creating further strain on its integrity.
  • When there is a constant back and forth of dry spells to alternating rainy spurts, this can speed up and shorten the lifespan of the roof. 

When a roof begins to fail there can be very obvious leaks from the ceiling or in the attic space. What can be scarier, is the leak that is undiscovered. Which usually is a result of a piercing; possibly from a tree branch, a weakness in a seam, or parts of the shingles that have been worn down because of the elements. Causing moisture or even straight water itself to find its way into the spaces between the ceiling and walls and start affecting the structure of your building.

By the time the issue is found, extensive damage may have already occurred. This can also create an environment for mold to grow and spread, which can now affect anyone’s health who inhabits the building.

We hope that every home owner realizes not only the investment that a roof is, but that it also comes with needed maintenance to protect themselves, their belongings and entire home as a whole.

Tips on maintaining your roof:

  • Make sure that any trellises, gutters and other additions to your roof are not rotting and are suitably attached.
  • Get an annual inspection from a licensed, experienced roofer. If you get overwhelmed by google, call our office today for a few local companies that we like to work with.
  • Confirm with said roofer that all seams, especially those around chimneys and where a flat roof meets the pitched roof or a wall, are sealed properly to help prevent water intrusion.
  • Ensure that any roof cleaning is performed by a professional with extensive experience and proper equipment and products.
  • Get a stamp of approval that there is sufficient airflow in and out of the attic, proper ventilation is key to prevent moisture getting trapped in your attic space.
  • And don’t forget that you shouldn’t wait around to repair or replace the roof when needed, it is one part of your home that is worth staying on top of.

In the end, a smaller investment is worth it to make sure that you are guaranteeing a well maintained roof. The little bits of extra work can go a long way toward helping prevent a loss down the road. If you suspect that you may have a moisture issue or water intrusion into your building from your roof, give our SERVPRO of Kitsap County team a call to help get your loss back to normal “Like it never even happened.”

Working with us from start to finish – help us be able to best help you.

3/12/2018 (Permalink)

We understand that when you call us, you may be feeling a million different things at once. You may need an expert to guide you through this current disaster. SERVPRO of Kitsap County staff members have the specific training and experience to help you through this tough time no matter what kind of emergency has occurred. We specialize in water damage restoration, fire, smoke, and soot cleanup, mold mitigation, and bio hazard cleanup as well as post-disaster contents cleaning. Our crew is available to help you any time, any day.

What to Expect

When you call, we will ask several questions regarding your emergency and the damage associated to it. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information (name, phone numbers, email address, billing address)
  • The street address of the damaged home or business
  • Your insurance information (if applicable)
  • When did the damage occur?
  • What caused the damage (if known)?
  • Is there electricity & water available (on-site)?
  • How much of the structure is affected and if contents have been affected

About SERVPRO of Kitsap County

Our trained professionals dedicate our focus and work in the cleanup and restoration of residential and commercial property after a mold, fire, smoke or water damage event. Our staff is highly trained in property damage mitigation and remediation. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to get your structure and property back to normal “Like it never even happened.”

Winter Season Prep Tips

1/15/2018 (Permalink)

Winter is when the colder temperatures really set in. We all know there are a few things that need to be done to help you stay warm, safe and dry as much as possible. For those who haven’t completed your winter proofing “to do” list here are a few suggestions to ensure your home is ready for this season and everything that comes along with it.

Exterior efforts

Arborist are handier than you think. Many winter tree catastrophes are preventable. Get a certified arborist to walk around your yard with you to look for rotting trees, and damaged or dangling limbs that may come down in the next storm. No one wants to call a restoration company because a tree limb has fallen and punctured their roof.

Stock up on wood for your fireplace. Some homes use heaters, and some use a good old fashioned fireplace. If you fall under this category we suggest stocking up on some logs, and maybe getting a little bit more than you think you’ll need, just in case. Ask friends and neighbors for suggestions on good sources in your community. Any hardwood, such as oak, maple, beech or elm, will work fine for firewood. You want firewood that has been seasoned for at least one year to prevent build up of creosote, which is a cause of chimney fires . Make sure your wood is stored in the driest place possible.

Skip the rake. Instead of raking your leaves, just leave them where they fall and run them over with a mulching lawn mower. You'll be amazed at how one of these powerful machines can turn a pile of leaves into a million little pieces that decompose faster than whole leaves. As an added bonus, they add valuable organic matter to your lawn and garden. Similarly, leave grass clippings on the lawn to enrich your lawn with essential nutrients and to promote aeration.

Maybe not squeaky, but decently clean gutters are helpful.  So many water-in-the-basement problems are because of clogged gutters, causing the water to pool in unwanted areas of your landscaping and around your home exterior. It is important to keep gutters clear in order to properly drain rain water away from your home. If you can’t get on a ladder yourself look into hiring someone, possibly waiting until all the leaves have fallen and doing it all at once (unless, of course, they're already overflowing when it begins to rain).

Frozen Pipes are no joke. No one wants to experience a pipe burst from the lines freezing over. Try leaving an outside water spout slightly running. This keeps a minimal drip going so the water doesn’t freeze inside. In case a pipe does freeze and hasn’t burst, search for either a dripping or ice-covered pipe, and proceed to listen for a hollow sound. You can use a hair dryer or pick up heat tape from your local hardware store.

Inside efforts

Heat more efficiently. There are quite a few things you can do to make your house more energy-efficient. Some things are simple, like checking the caulking and weather stripping around doors and windows, and replacing or repairing them if needed. Other things are a bit more extensive, such as adding insulation in your walls, replacing broken or cracked windows, and installing storm doors. All of these will help keep heat in; no one needs to have the heat going and a draft sucking out a good portion of it.

Hire a chimney sweep. If you haven’t had your chimneys cleaned in a while, it’s most likely time. Chimneys should be cleaned, or inspected, on an annual basis. Even if they appear to be in tip top shape, there’s a possibility of internal water damage to the bricks that you can't see. Chimney sweeps can also help you determine if there is a creosote build up inside your chimney and will help clean it out. Between cleanings and inspections be sure to burn creosote logs regularly to help minimize creosote build-up. Maintaining your chimney will not only help prevent water damage, but also will help prevent chimney fires.

Got a furnace and/or boiler? Inspection is suggested. Instead of frantically calling around for service when your boiler blows on a dead-cold winter night, set up with a reputable heating company for yearly inspections and maintenance. Many oil and propane suppliers are happy to bring you on board with an annual service contract. During inspections these companies look for outdated or broken pieces of equipment, ensure your system is functioning to the best of its ability, and give you the option to repair or replace anything that’s broken or outdated. It’s worth it in the end.

Need a generator? If a big storm is forecasted or upon you, the chances of finding a generator last minute are slim to none. So think long and hard now about whether it’s time to finally get one. Generators do require some thought because they are very loud and require a location that is very well ventilated. Most generators are run by gas, which means carbon monoxide is emitted while it’s being used. Because of these factors, remember to consider your neighbors when deciding where it will be placed.

Winter storms are the third largest cause of catastrophic losses, behind hurricanes and tornadoes. We hope these tips help you get your home winter ready. If you, a family member, or friend are in need of some winter damage help give our experienced SERVPRO of Kitsap County crew a call to help make your disaster “Like it never even happened.”

Why Our Technicians Are Trusted

10/16/2017 (Permalink)

We believe in our team and their training.

Since 1967, SERVPRO Industries, Inc., has been reshaping the mitigation and restoration industry. We take pride in our technicians and the training that they go through to warrant that they are not only following procedures correctly, are being safe while working, but have a full understanding of the mitigation and restoration industry for every part of our services that we offer to our customers. Let’s take a look behind the scenes at what goes into being a SERVPRO technician, specifically for our training aspects.

Training

With training available at a specific headquarters facilities, we also have multiple types of training for the employees in the office and the production side of our teams that can be done at each franchise location. One of the more industry specific training that our staff goes through is at precise dates and locations, which are needed to be a part of the SERVPRO team, and we enjoy that they are there always on time and ready to learn.

ECTP:

The entire ECTP programs and exams are a self-paced program designed for the franchise employee. Certification is awarded after successful completion of course materials and an examination for each category. Franchises usually set up an Introduction to Production course that focuses primarily on completing the Employee Certification Training Program (ECTP) requirements for certification from SERVPRO Industries. These certification program and its modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning

Which covers topics including roles and responsibilities, job-site processes, an introduction to the core products, and an overview of SERVPRO equipment.  Included is an exam review session and completion of the SERVPRO Crew Training Course examination. Next is the Water Training Course, which covers topics ranging from basic water damage procedures, to an introduction to more advanced topics such as psychometry and microbiology, which also culminated in an exam review session and completion of the SERVPRO Water Training Course exam. For the Fire damage restoration training, it goes over cleaning for fire damages, the work process of fire damages, restoring contents and structures, as well as deodorization of smoke odors. The most recent addition course is the upholstery cleaning and carpet cleaning course which goes over different textiles and carpet, as well as cleaning and restoring them to preloss conditions with the use of some SERVPRO equipment and the products needed. These ECTP Certifications are a prerequisite for many insurance programs so it helps with more than just the requirements for our company, but can be used in other industries as well.

IICRC:

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is recognized world-wide as an educated industry power and resource. It serves as an independent, nonprofit standard-setting and certification entity, to set and encourage high principles and ethics; and to improve communication and technical expertise within the inspection, cleaning and restoration service industries. In these specific certification training's, our technicians go through the classes identifiable to our cleaning, restoration, and water damage training program needs. Preparing them to be industry specialists in the use of equipment and procedures geared to help restore customer items to their preloss condition. Education and training are key to an important work experience; professional development is crucial to job satisfaction; and educated, well-trained, satisfied employees are the fundamental piece to having satisfied customers.

With these training sessions, along with countless hours of on the job teaching, our technicians are vital to our company and industry, not to mention we know consumers look for and trust symbols of technical proficiency and high ethical standards. We aim to maintain good communication with our customers not only because it is a franchise requirement, but also because our technicians know our customers call us while their worlds are turned upside down; they want to know what’s going on and to be updated regularly. Our crew knows protocol but has been observed going above and beyond the requirements of a job to make sure the homes and belongings of each customer is treated with the utmost care. We are a 24/7 365 day a year service, which means our team is prepared to answer your emergency call mid-day or even at midnight, any time to make sure your disaster needs are met. We are here for you, and are always here to help make your disasters and losses like they never even happened.

Celebrate Summer Safely

6/5/2017 (Permalink)

Each year, families and friends across the country enjoy the summer months with barbeques, camping trips, or by cooling off in a pool or lake. In order to enjoy these occasions, it’s important to keep safety top of mind to ensure you have fun in the sun.

According to a recent study by the U.S. Consumer Product Safety Commission, nearly 9,600 Americans are injured by fireworks each year. Another 5.000 are injured by charcoal/wood-burning and propane grill fires. A grill should always be supervised when in use. Keep children and pets a safe distance from the grilling area to prevent accidental burns or tipping of the grill.

If you enjoy lounging by the pool or going for a boat ride to cool off from the summer sun, make sure you exercise caution, especially when children are present. Only swim in approved areas and supervise children at all times when near the water.

The summer season should be a time to make memories and enjoy the great outdoors. The following trips, provided by the National Fire Protection Association, will help keep you safe all summer long.

  • When using a charcoal grill, only use starter fluids designated for barbeque grills; do not add fluid after coals have been lit.
  • When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hoses will easily and safely reveal and leaks.
  • Always wear a U.S. Coast Guard-approved PFD (Personal flotation device) when boating, jet-skiing, tubing or water-skiing. Air-filled swimming aids, like water wings or inner tubes, are not substitutes for approved PFDs. An adult should always supervise children using these devices.
  • Be sure to extinguish all smoking materials and shut down motors and heating devices before fueling a boat. In case of a spill, wipe up fuel and check for fuel leakage and odors.
  • When camping, always use a flame retardant tent and set up camp far away from the campfire. Only use flashlights or battery-powered lanterns inside the tent, not liquid-filled heaters or lanterns.
  • Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your campfire. Always extinguish the fire before going to sleep or leaving the campsite. To extinguish, cover with dirt or pour water over the fire.
  • Store liquid fire starter (not gasoline) away from your tent and campfire and only use dry kindling to freshen a campfire.
  • Consider leaving firework use to trained professionals. Stay back at least 500 feet from professional firework displays.

Your local SERVPRO Franchise Professional wishes you a safe and happy summer!

The Science of Drying

3/27/2017 (Permalink)

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water damage structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, your local SERVPRO Franchise Professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, your local SERVPRO Franchise Professional will:

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material-but only if the air is, indeed, drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

Your local SERVPRO Franchise Professionals have the tools and equipment to help Mother Nature along, including equipment to help dry out hardwoods floors, tough-to-reach spaces inside walls, and much more. Your local SERVPRO Franchise Professionals also use state-of-the-art monitoring equipment, and a proven scientific process to help speed up the drying of your home or business.

The bottom line? Your local SERVPRO Franchise Professionals have the training and equipment to help make water damage “Like it never even happened.”

Service Response Guidelines

8/19/2016 (Permalink)

Not only are we a 24/7 365 emergency service company, but SERVPRO® of Kitsap County also makes it a habit to abide by the SERVPRO® corporate Service Response Guidelines. These guidelines instill quick response times in all of the SERVPRO® franchises which in turn help to reduce the extent of the loss as well as the cost and expense of repairing the loss.

The Service Response Guidelines state:

  • Within 1 hour from notice of loss, a SERVPRO® franchise professional contacts you to arrange for service.
  • Within 4 hours of loss notification, a SERVPRO® franchise professional is on-site to start the mitigation services.
  • Within 8 business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person (insurance adjusters/agents, homeowners, landlords, etc.)

At SERVPRO® of Kitsap County we refer to this as the 1-4-8 policy, which corresponds to the hour checkmark at each the bulletins.

It is important we follow these guidelines so that as the customer, you will have a reduced damage and because of that it will hopefully save you expenses as well.

Emergency Ready Profile

3/15/2016 (Permalink)

The best way to reduce business interruption is to plan for it now!

As many as 50% of businesses may never recover following a disaster, according to the latest industry research study. Of the businesses that survive, the overwhelming majority had a prepedness plan in place.

By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and expect in advance is the key to timely mitigation and can help minimize how water and fire damage affect your business.

ARE YOU READY?

Preperation is a key component for making it through any size disaster, whether it's a small leak, a large fire or an area flood. The best time for planing for such an event is not when it happens, but well before. No one can predict a disaster, but you can plan for it. Now is the time to ask yourself, "are you ready for whatever could happen?"

The SERVPRO READY PROFILE is a startup -approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information.

Advantages of SERVPRO READY PROFILE:

  • A no cost assesment of your facility
  • A concise profile document that contains only the critical information eeded in te event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establish your local SERVPRO professionals as your disaster mitigation and restoration provider.
  • Identification of a line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas priority and contact information.

Call us today to get started!